Incident Response

Ransomware is a campaign, not an event.

By the time the ransom note appears, the adversary has been inside for weeks. We handle the whole lifecycle — triage, scoping, negotiation support, restoration, root cause, and hardening so it doesn't happen again.

Active ransomware — call now Set up a retainer instead

SLA (retainer): 1 hour
Scope: End-to-end
Negotiation support: Yes
Forensics: Included

What's included

What we handle

Containment & isolation

Stop the spread first. Network segmentation, endpoint isolation, identity revocation — pre-authorized per your runbook.

Scope determination

What's encrypted, what's exfiltrated, what's still clean. Critical to recovery and to legal/regulatory decisions.

Negotiation support

We don't negotiate with threat actors directly, but we coordinate with specialized negotiators when the business decides to engage.

Restoration & recovery

Backup integrity validation, clean-room rebuild, sequential service restoration.

Root-cause analysis

How did they get in. How long were they inside. What did they touch. Documented for executive, board, and legal review.

Post-incident hardening

Specific control changes to make this incident not happen again — and to detect the next attempt faster.

How it works

Engagement lifecycle

01
Hour 0
Containment
Isolation actions begin within minutes of the call. Stop the spread before scoping.
02
Hours 0–24
Scope + triage
What's affected, what's exfiltrated, what's still clean. Decision frameworks for the executive team.
03
Days 1–5
Negotiation + restoration planning
If negotiation is on the table, we coordinate. In parallel, restoration plan is built.
04
Week 1–2
Restoration execution
Clean-room rebuild, sequential service restoration, validated backups.
05
Week 2–4
Root cause + hardening
How they got in, documented. Specific hardening to close the path.

Outcomes

What you walk away with

Contained, scoped, and recovered environment
Root-cause narrative for executives, board, and (if needed) regulators
Specific hardening to close the original access path
Detection rules to catch the next attempt earlier
Documented evidence for cyber-insurance claim
Post-incident retrospective with lessons learned

IR Retainer

The proactive version. Set up before you need it.

Digital Forensics

Chain-of-custody preservation when litigation is likely.

Emergency Response

If you're under active attack, skip the form.

Under active ransomware? Call us first.

The faster we're engaged, the better the outcomes. The 24/7 hotline routes directly to a senior responder.

Open emergency response Call +1 (206) 210-2954