Under attack? Call us first,
contain the intrusion next.
Ransomware, business-email compromise, an alert nobody can explain — when minutes matter, our senior responders mobilize within the hour. Skip the form. Pick up the phone.
No queues, no triage form.
Five things to do in the next five minutes
- STEP 01Disconnect, don't power off
Pull network cables / disable Wi-Fi on suspected hosts. Don't shut them down — volatile memory is evidence.
- STEP 02Preserve logs
Snapshot EDR, SIEM, mail, identity provider, and cloud audit logs. Lock retention so nothing rolls off.
- STEP 03Convene a small bridge
Tight call: IT lead, security lead, legal/comms decision-maker. Don't broadcast widely yet.
- STEP 04Inventory what you know
First indicator. Time of detection. Affected accounts / hosts / data. Don't speculate — record observations.
- STEP 05Don't tip off the actor
Don't email or message the threat actor. Don't change credentials in a way that signals you've seen them.
Don't:wipe the affected machine, restart from a backup before scope is known, pay a ransom demand, or alert the attacker that you've detected them. We'll walk you through it on the call.
We've seen this exact situation before
If any of these sound like what you're looking at, pick up the phone now and walk us through it.
Ransomware note on a workstation
Files encrypted, a note demanding payment. We help with scope, negotiation support, restoration, and root-cause work.
Suspicious wire-transfer request
A vendor or executive 'changed banking details' — and you're not sure if the email chain was hijacked.
Unfamiliar admin in your identity provider
A new admin account, an MFA bypass, or unexplained role assignments in Okta / Entra / Google Workspace.
Mass-emailed phishing from an internal address
Looks like an employee's mailbox is sending phishing externally — almost always a business-email-compromise.
EDR / antivirus alerts spiking
More detections than usual on multiple hosts, or a single alert your team can't explain away.
Customer reporting fraudulent activity
Account takeovers, fraudulent charges, suspicious password resets — often the first signal of a credential leak.
Don't spend the first hour on a form.
+1 (206) 210-2954Not under active attack? Set up an IR retainer so we're ready before the call is urgent.